Orbly Help Center
How can we help?
Answers to the most common questions from businesses and creators. Chances are, you'll find what you need right here.
FREQUENTLY ASKED
Quick answers, by audience
For Businesses
7 common questions
For Creators
6 common questions
Step-by-step guides
Walkthroughs for the basics
Getting started
Set up your profile, add your links, and make your first connection.
- 1Complete your profile with niche and stats
- 2Add social and scheduling links
- 3Browse partners and send your first request
Managing credits
Understand offers, balances, and when credits are issued.
- 1Review the credit offer in a partnership request
- 2Accept or negotiate before starting
- 3Credit is issued when the partnership completes
Scheduling a shoot
Book content shoots without the back-and-forth.
- 1Add your Google Calendar link in your profile
- 2Open the Scheduling tab on a partnership
- 3Pick a time from their Google Calendar
Leaving reviews
Rate your partner after a completed collaboration.
- 1Mark the partnership as completed
- 2A review prompt appears automatically
- 3Leave a star rating and comment
Canceling your subscription
Cancel anytime — your plan stays active until the end of the current billing cycle.
- 1Go to the Pricing page and click 'Manage subscription' on your plan
- 2Confirm the cancellation — you can cancel at any time
- 3Your subscription remains active until the end of your current billing cycle (monthly or yearly)
- 4No refunds are issued for partial billing periods — you keep full access until the cycle ends
Still stuck?
Can't find your answer?
We've done our best to cover everything above. If you're still stuck, send us a note and we'll get back to you.